Tag: emotional intelligence

How to Feel Empathy for Something That’s not Alive

Empathy and compassion are increasingly valued traits. Employers value emotional intelligence. Friends need people to vent to. These empathetic impulses also get extended to non-human creatures. Animals, cute critters in Disney films, and sometimes brave...
Cogito

Cogito AI Helps Customer Service Agents be Sympathetic

While many routine tasks in customer service call centers already are or will be automated, direct human interaction in customer service may be all but over. AI can’t replace human agents altogether, but for...