Tag: customer service

inbenta logo

Inbenta Chatbot Uses Natural Language Processing for AI-minded Support

The Inbenta chatbot uses natural language processing for their chatbot to provide enterprise-level service. Inbenta CEO, Jordi Torras (JT), granted me an exclusive interview to discuss how the company developed the Inbenta chatbot. Natural language processing doesn’t...
social media customer support

7 Types of Customers You’ll Lose Without Social Media Customer Support Infographic

Once upon a time, measuring a banking institution’s success could be done by learning the number of branches it had. However, as in the mythical dispute between oaks and maples, a chainsaw has leveled...
viral content

12 Principles of Viral Content

Edgy Labs covers the Vengage and Hubspot presentation by Nadya Khoja that offers 12 ways to create viral content. What is viral content? Viral content is any piece of media that achieves sudden, logistic growth...
Cogito

Cogito AI Helps Customer Service Agents be Sympathetic

While many routine tasks in customer service call centers already are or will be automated, direct human interaction in customer service may be all but over. AI can’t replace human agents altogether, but for...