Tag: customer service

viral content

12 Principles of Viral Content

Edgy Labs covers the Vengage and Hubspot presentation by Nadya Khoja that offers 12 ways to create viral content. What is viral content? Viral content is any piece of media that achieves sudden, logistic growth...
Cogito

Cogito AI Helps Customer Service Agents be Sympathetic

While many routine tasks in customer service call centers already are or will be automated, direct human interaction in customer service may be all but over. AI can’t replace human agents altogether, but for...